CoreWave Photonics services are generally available in three sections
After sales services:
The company provides a wide range of after sales services to all its products, So that the trust of customers can be achieved in any way
- CorewavePhotonics promise to replace new machine within three month from the date of purchase due to quality problems.
- 24 months warranty. CorewavePhotonics provide free maintenance within the warranty due to quality problems. If the product is out of the warranty period, customers should pay the repairing fee.
- The pulsed laser was not repaired less than 3 times under the warranty period due to quality problem. The warranty can be extended 2 months more on the basis of original warranty. High power CW laser can be extended 2-6 months more according to the true situation.
- The products can be returned to CorewavePhotonics to repair if broken within the warranty period. Both parties bear the 50% cost for sending back. If CorewavePhotonics can not be repaired in 7 working days , we will provide customers with a replacement machine to be replaced. CorewavePhotonics will not provide free repair and replacement if the products damaged by human reasons or products failure caused by unauthorized demolition under warranty period.
- CorewavePhotonics will repair the laser repair equipment, for a period of 6 months of free warranty, more than 6 months by pay maintenance processing.
- related to the pre-sale technical support category of technical service fees by 100 $ / person / day calculation
- All of our machines warranty for one year since productions time
- Our technician can offer free training in our workshop, welcome to visit our factory.
- Our technicians can offer online training and service directly to you.
- Our technicians can go to your place and offering service or training, but need you to bear all charges
Repair and troubleshoot all types of industrial fiber lasers
The company utilizes a highly qualified and experienced technical staff and experience for several years so that able to repair and fix the defects of all types of industrial fiber lasers in all classes and from all major brands.
Technical Knowledge and Industrial Consultation
Corewave Photonics is ready to cooperate to with all research institutes and industrial companies in the field of fiber lasers and its applications in the form of consulting, implementation of research and industrial projects, training and transfer of technical knowledge.